Help – F.A.Q.

GENERAL QUESTIONS

1 – What do children learn on Dino Lingo online portal and what is the perfect age group?

2 – What is the difference between Dino Lingo physical sets and online subscription?

3 – Are all language programs the same?

4 – How much does it cost to subscribe?

TECHNICAL QUESTIONS

1 – Do I need to have an active internet connection in order to access the portal?

2 – Can I download the content and play later?

3 – Can I watch videos on mobile devices?

4 – How many users can access the portal at the same time?

5 – Can I subscribe to the online portal and  purchase physical products at the same time?

6 – I just subscribed and not sure where to go, what’s next?

7 – I forgot my password and need help.

8 – A lesson or a game is not playing properly on my computer or mobile device?

9 – I subscribed to a language course, can I change to another language?

10 – Can I change my email address on the account?

11 – Can I upgrade from one language subscription to multi language subscription?

12 – I just subscribed online, but changed my mind, I would like to get a physical set instead, can you ship me a physical set instead?

13 –  Games or videos not displaying on my computer properly. Is there a recommended browser?

BILLING QUESTIONS

1 – Can I cancel my subscription to get a refund?

2 – What is 7-day return/refund policy?

3 – I don’t want to keep my subscription anymore, how do I cancel?

4 – I have a yearly subscription, I don’t want to renew it next year, what should I do?

5 – I signed up with a discount coupon code, is it good for next year?

6 – When you add more content, will my subscription cost will increase?

7 – I signed up for one year and I forgot to cancel my subscription and just charged again, what should I do?

8 – Where can I find a discount coupon code?

9 – I have a single language subscription, can I upgrade to multi language subscription?

 

GENERAL:

 1 – What do children learn on Dino Lingo online language portal? 

Dino Lingo is the largest language learning program provider in the children’s category worldwide. Dino Lingo is available in more than 40 languages and is used by hundreds of schools, libraries and government offices. Dino Lingo teaches foreign languages through the use of online lessons, online games, and printed material such as worksheets, flashcards, and much more (available for download and print). Please visit our website for information about our teaching method. Our award-winning program introduces the most common 200 words and phrases in the target language. After watching the video lessons and playing the games several times, most children can easily name everyday objects and understand basic phrases such as: “Hello”, “How are you”, “Good”, “What is this”, “This is”, etc in target language.

Dino lingo programs are pedagogically designed for children between the ages of 1 and 8. The portal is suitable for babies, toddlers, preschoolers and kindergarten students.

 

 2 – What is the difference between Dino Lingo physical sets (DVDs, flashcards, posters) and online subscription? 

They both have the same content, but there are few differences. Please click here for detailed information.

 

 3 – English, Spanish, German… Are all language content the same? 

We offer 44 different language subscriptions, they come in two different types; premium and deluxe languages. There are 20 premium and 24 deluxe languages. Premium languages offer a little bit more content such as songs and storybook videos. The price for both packages are the same. Click here for more information.

 

 4 – What is the online subscription cost?

Family and Individual -per language-: $99.95 a year or $149.95 for two years

Family and Individual all 44 languages: $299 a year.

Schools, teachers and libraries -per language-: $199.95 a year

Schools, teachers and libraries all 44 languages: $999.95 a year

 

TECHNICAL:

 1 – Do I need to have an active internet connection in order to access the portal?

Yes, to access the Dino Lingo Online Learning Portal, an active internet connection is required. All of the video content is available for streaming video.

 

  2 – Can I download the videos and watch them later?

The Dino Lingo Online Learning Portal is designed to be an easy access on-the-go method of engaging in early language instruction. An active internet connection is required in order to video stream or access to other educational materials.

 

3 – Can I watch videos on all mobile devices?

Yes, our online courses are compatible with all mobile devices, including iPads, iPhones, android tablets and phones. You can also access Dino Lingo online portal via desktop and laptop computers and all internet connected smart TVs.

 

4 – How many users can access the portal at the same time?

Family and Individual memberships: Up to three (3) users.

Schools, teachers and library memberships: Unlimited users.

 

 5 – Can I purchase the online subscription and the physical products (DVD sets, books, flashcards) at the same time?

Unfortunately our system doesn’t allow us to create and process physical material orders and online subscription orders together. Both sold separately.

6 – I just subscribed and not sure where to go, what’s next?

As soon as you complete your payment process, the system logs you in automatically. If you see your name on upper-right “Welcome, (your name)”, you are in.  Just click on your name to select the language course you subscribed on the drop-down menu. If you already logged out, please click on login button and enter your email address and password to log back in. If you don’t see your name on top-right menu, click on login and enter the user name and password information you selected.

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7 – I forgot my password and need help.

Resetting your password is easy, just follow these simple steps: 1- Login. 2- Click on “lost password”.  3- Enter your email address. 4- Click on “Request Password” button. You should receive an email with instructions shortly.

 

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 How do I change my password? 1-My account (home) 2- Change password.

 

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8 – A lesson or a game is not playing properly on my computer or mobile device?

We want to make sure all videos, games, songs and printable files are accessible on every device. If you are having an issue with one of our content, please send us an email to info@dinolingo.com explaining the issue, which language video or game is not playing or no sound, etc… Also please add your hardware and software information. I.e. Samsung Galaxy s5, or Macbook Pro with Google Chrome. We will look at it in detail and get back to you as soon as we can with a solution.

 

9 – Can I change my email address or my language course?

Unfortunately it is impossible to change the language course. We need to cancel the existing language course and create you a new language course access manually.

10 – Can I change my email address on the account?

Yes, you can change your email address, name and password on your account page.

11 – Can I add more language courses, or upgrade from one language subscription to multi language subscription?

Yes, you can add as many language courses as you wish. All you need to do is re-enter your payment information each time. You will still keep the same login name and password for all courses. If you decide to upgrade from one language course to multi-language course, just go ahead and purchase it and let us know about the purchase. We will have to refund the difference from your single subscription manually.

12 – I just subscribed online, but changed my mind, I would like to get a physical set instead, can you ship me a physical set instead?

You have 7 days to change your mind. You can get a full refund or we can send you a physical set instead. If the physical set you like is more expensive than the online subscription, just cancel and purchase the physical set separately. If it is lesser amount, we can manually refund the difference.

13 – Games or videos are not displaying properly on my computer / device?

Dino Lingo online portal is tested successfully on all browsers including Chrome, Safari, Firefox and Internet Explorer. If a game or a video or login box is not playing properly we recommend you to update your software or please use Google Chrome as your web browser.

 

BILLING:

  1 – Can I cancel my subscription to get a refund? Yes, you have 7 full days to try Dino lingo online portal. After 7 days there are no full or partial refunds accepted.

 

  2 – What is 7-day return/refund policy?

If you wish to cancel your subscription for any reason, just email us within 7 days of your purchase for a full refund. Your money will be refunded within five days. Email to info@dinolingo.com Email subject: 7 day Refund. Please add your username or email address, and the language course you subscribed. If you know the date you subscribed, please add that information as well.

 

 3 – I don’t want to keep my subscription anymore, how do I cancel?

We are sorry to see you go. It is very easy to cancel your subscription and stop “auto billing”. It is very easy, just follow these simple steps: 1-My account 2- Subscriptions 3- Cancel.

 

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 4 – I have a yearly subscription, I don’t want to renew it again next year, what should I do?

You can cancel your subscription anytime by stopping the “automatic billing”. As explained above. 1-My account 2- Subscriptions 3- Cancel. With this option you will still be able to access your course until the date it actually “expires”; however, the subscription will not be renewed and you will NOT be charged again at the end of your subscription period.

 

 5 – I signed up with a discount coupon code, is it good for next year?

Yes, your discount amount will stay the same when renewing next year.

 

 6 – When you add more content, will my subscription cost will increase?

No. Your annual subscription cost will always stay the same.

 

 7 – I signed up for one year and I forgot to cancel my subscription and just charged again, what should I do?

If you wish not to continue your subscription for another year, please contact us immediately at info@dinolingo.com. You are eligible for a refund within 7 days.

 

 8 – Where can I find a discount coupon code?

Dino Lingo runs various discount programs throughout the year for both physical products and online subscriptions. Please check our website for the current discount coupons and promotions. DinoLingo.com 

 9 – I have a single language subscription, can I upgrade to multi language subscription?

Yes. Please click here to get our full license. We will manually refund the “remaining time” accordingly back to your card. Please email us as soon as you purchase the full license and allow us 5 days for the manual refund.

 

MORE QUESTIONS

  I have more questions, how can I contact?

Dino Lingo customer center is available Monday through Friday from 9am to 5pm EST in order to assist you with any questions you may have. You may also contact us 24/7 via email.