No audio, no sound, static sound

Why it Occurs:

Dinolingo’s website and app require a stable, high-speed internet connection. Audio issues may arise if your internet connection is inconsistent. Check your internet speed here: https://www.google.com/search?q=speed+test.

Immediate Solution for websites:

1. Log Out: Sign out of your Dinolingo account.

2. Restart: Fully close and then reopen your browser.

3. Log Back In: Return to Dinolingo and continue your learning journey.

Immediate Solution for apps:

1. Remove: Dinolingo app from your device.

2. Re-download: From the app store.

3. Log Back In: Return to Dinolingo and continue your learning journey.

If your internet speed is fast and you’re still having issues, please send us the device browser details so our QA team can test it. Please contact us.

For example, please include:

Product: IOS App

Device: Ipad Pro

Version: Generation 8