There is no audio/ image, video doesn’t load
The Dinolingo website and app require a stable Internet connection to ensure optimal performance. If you encounter any issues – such as audio not playing, images not loading, or problems with buttons not appearing, it is highly likely that these are related to your Internet speed or the browser you are using.
For optimal performance, we highly recommend using Google Chrome as your web browser. Chrome is well-known for its compatibility and ability to handle various websites seamlessly. Additionally, ensuring a strong and stable Internet connection is essential to avoid interruptions while using our platform.
If you continue to experience difficulties even after using Chrome and having a reliable Internet connection, we recommend the following:
- Check your network settings: ensure that your network settings are configured correctly and that you have a stable connection.
- Clear your browser cache: clearing your browser cache can resolve issues caused by outdated or corrupted data. Instructions on how to clear the cache can be found in the browser’s settings.
- Restart your device: a simple restart can often resolve temporary glitches or issues that may be affecting the performance of your device.
If the problem persists or if you have any other questions or concerns, please don’t hesitate to contact our support team. We are here to assist you and provide further guidance to ensure a smooth and enjoyable experience on our platform.
Thank you for your understanding, and we appreciate your efforts in optimizing your setup for the best possible experience.