Billing Assistance form

Wish to Cancel your subscription? Visit our Manage Your Subscription page.
If you need assistance, please complete the form below.
Please allow up to 3-5 days for a response (excluding weekends and holidays).

Please enable JavaScript in your browser to complete this form.

Name *

First

Last

Your Email *

Please check your inbox to find Dinolingo account email.

What can we help you with? *

Please Read then fill the form below:

First, search your inbox for “Welcome to Dinolingo.” If you can’t find it, you may have registered with a different email address or entered your email incorrectly.

Please enter any other email addresses you may have used below so we can locate your account.

Normally, Dinolingo does not allow a second subscription using the same email address. However, you may have accidentally created separate subscriptions using different email addresses—for example, one on the Dinolingo website and another through your mobile device.

If you think this may have happened, please enter all other email addresses you may have used below. Our team will check them for additional subscriptions.

Alternative Email 1

Alternative Email 2

Alternative Email 3

Last 4 digits of your card: (Credit Debit Card *Only)

Enter this information **only if you paid by credit or debit card**.
This will also help us locate your account.

STOP -> Please Read:

You can cancel your subscription directly from your Dashboard.

Cancellation is quick and usually takes less than a minute.

Go to Dashboard → Settings.
Click Manage Subscription.
Select Cancel Subscription and confirm.
Once successfully canceled, you should receive a cancellation confirmation email.

If you are unable to complete these steps, please continue with this form and choose a different answer and let us know what issue you are experiencing.

Canceling a subscription stops future renewals only. It does not refund payments already processed. Please see Dinolingo’s No-Refund Policy for more information.

No Refund Policy includes situations where:

You did not cancel before your free trial ended.
Your subscription renewed recently, even if you did not use Dinolingo for a while.
You canceled after being charged, even if it was only minutes, hours, or days later.
You forgot to cancel or believed you had already canceled.
You were unable to find the cancellation option before your renewal date.

There are no exceptions to this Refund Policy.

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I thought I already canceled

If you canceled your subscription and received a cancellation confirmation email, your subscription has been canceled and you should not be charged again.
But, if you did not receive a cancellation confirmation email, you did not cancel correctly. Please log in to your account and cancel ASAP. It is easy and takes only a minute to cancel.

Please let us know how we can help you.

To help us improve, please provide a little more detail: *

***In accordance with our **NO REFUND POLICY, Dinolingo does not offer refunds. Instead we offer a 7-day FREE trial period to all of our customers.

Please Add a Screenshot (Any Issues or Problems)

Drag & Drop Files, Choose Files to Upload You can upload up to 2 files.

To help us better understand the issue, please take a screenshot and attach it here.
Do not send bank records, and please remove any personal information.
Size: Max 6 MB.