Help & Support

General Questions

What is DinoLingo?

What is Dino Lingo?

DinoLingo is the world's largest and most extensive language learning program for kids, offering 52 languages available online and the Appstore.

About Dino Lingo Inc. the company:

Dino Lingo Inc. was established in Florida, USA in 2010. Currently we have offices both in Florida and New York City. 

What is Dino Lingo's mission statement?

The mission of the company is to give every child in the world a chance to learn another language, which will bring people together and eliminate cultural and language barriers around the world.

Dino Lingo Awards:

Dino Lingo received Dr. Toy and Mom’s best awards.

Is DinoLingo safe for kids?

DinoLingo is 100% safe & secure. 

No advertisements.

No pop-up links. 

No text or video chats.

We do not sell or share any customer data.

We use the most secure EV SSL certificate, click here

This web site is a property of Dino Lingo Inc. Our address is: 4720 SE 15th Ave. #121 Cape Coral, FL 33904 USA

For privacy, click here

What is your return, refund policy?

ONLINE:

DinoLingo.com: All plans come with a 7 day refund policy. If you change your mind, just request a refund within 7 days here

MOBILE APPS:

When you subscribe on our website all plans come with a 7 day refund policy, just request a refund within 7 days here. If you subscribe it thru Itunes appstore, visit Itunes refund policy here

PHYSICAL PRODUCTS:

30 days return policy, visit here for more info. 

How do the plans compare?

Between 6 month, 1 year, 2 years plans?

As far as content is concerned, all plans are the same. When it comes to online learning every child learns at a different pace, which can also be related to their age, prior exposure to the language, or the time spent practicing at home or outside. 

Between family and school subscriptions?

The content is the same. The schools subscription will have a main "Teacher/Admin" account with trackable student-accounts under it.

DinoLingo app questions?

We just released our new Itunes app. 

Click here for more info. 

Do I need a special software?

No need to download any software, all you need is an internet connection to use DinoLingo. 

Which internet browser is the best?

We would recommend using Google Chrome as your web browser as our our content is hosted through Google and will load faster. 

Can I download videos or games?

At this time we do not offer the ability to view or play our content offline.

Does it work on mobile devices?

Yes! our content will play on computers, tablets and mobile phones via web browser. We would recommend using Google Chrome as the web browser as this will load everything faster.

What is the lesson plan, curriculum?

LESSON PLAN*

 

1. Animals lesson 1

Numbers

2. Numbers lesson

3. Numbers Story

4. Numbers Vocabulary

5. Numbers game 1

6. Numbers game 2

7. Numbers game 3

8. Numbers quiz

Animals

9. Animals lesson 2

Greetings

10. Greetings

Colors

11. Colors lesson 1

12. Colors lesson 2

13. Colors story

14. Colors vocabulary

15. Colors game 1

16. Colors game 2

17. Colors game 3

18. Colors quiz

Introductions

19. What is your name

Food

20. Food lesson 1

21. Food lesson 2

22. Food story

23. Food vocabulary

24. Food game 1

25. Food game 2

26. Food game 3

27. Food quiz

Animals

28. Animals lesson 3

29. Animals story

Greetings

30. My Day

Fruit and Vegetables

31. Fruit lesson 1

32. Fruit lesson 2

33. Fruit vocabulary

34. Fruit game 1

35. Fruit game 2

36. Fruit game 3

37. Fruit quiz

House Items

38. House lesson 1

39. House lesson 2

40. House lesson 3

41. House vocabulary

42. House game 1

43. House game 2

44. House game 3

45. House quiz

Animals

46. Animals lesson 4

Greetings

47.General Phrases

Nature

48. Nature lesson 1

49. Nature lesson 2

50. Nature vocabulary

51. Nature story

52. Nature game 1

53. Nature game 2

54. Nature game 3

55. Nature quiz

Animals

56. Animals lesson 5

Verbs and Actions

57. Actions lesson 1

58. Actions lesson 2

59. Actions story

60. Actions vocabulary

61. Actions game 1

62. Actions game 2

63. Actions quiz

Family members

64. Family lesson 1

65. Family vocabulary

66. Family game 1

67. Family game 2

68. Family quiz

Animals

69. Animals lesson 6

70. Animals vocabulary 1

71. Animals vocabulary 2

Body parts

72. Body lesson

73. Body story

74. Body vocabulary

75. Body game 1

76. Body game 2

77. Body quiz

Clothing

78. Clothing lesson 1

79. Clothing lesson 2

80. Clothing story

81. Clothing vocabulary 1

82. Clothing game 1

83. Clothing game 2

84. Clothing game 3

85. Clothing quiz

Vehicles

86. Vehicles lesson

87. Vehicles story

88. Vehicles vocabulary

89. Vehicles game 1

90. Vehicles game 2

91. Vehicles game 3

92. Vehicles quiz

Shapes

93. Shapes story

Animals Games

94. Animals game 1

95. Animals game 2

96. Animals game 3

97. Animals quiz

*Advanced

98. Family members

99. Who are you?

100. Pronouns

101. What is that?

102. How old are you?

103. Where is Doby?

104. Where are you from?

105. What are you doing?

106. what can you do?

107.What do you want?

* 98-107 Advanced lessons exist only in 20 languages. 

 

* Lesson Plan is for Lessons only. For all other supplementary material: Books, Stories, Songs and Printable worksheets and Flashcards, please click on each language course to see details. 

Can I buy as a gift?

Yes, we have a very popular 1 year gift plan here.

1- We schedule the gift email delivery date to a specific date, like birthday or Christmas etc...

2- Gift subscription starts as soon as they activate their account. They can activate their account anytime they wish.

If you need any assistance or questions about the gift please contact us.

What are the payment methods?

Alternatively to the credit/debit method of payments, we also accept payments in the form of checks, wire transfers and PayPal Transfers. Contact us HERE.

Can I pay month to month?

At this time we do not offer a monthly service. We may add this in the future.

Can I pay via check or wire transfer?

Yes, we accept payments in the form of checks, wire transfers and PayPal Transfers. Contact us for more.

Do you offer a free trial?

We do not offer free trials other than free sample lessons on each language page. However we offer a 7-day refund policy.

Will my subscription price change in the future?

The subscription price will be the same as the day you signed-up; Any discounts will be carried over to the renewal.

Online Subscription or the App?

They both have the same content, the functionality is a bit different. Either way, you can use both the website and the app to learn a new language anytime anywhere.

CHILD FRIENDLY:

Mainly the app is designed for small children, the website is designed for older kids, parents and teachers, etc.

FAVORITES:

The app has a "favorites" section, where you can save up to 12 videos and 10 books to be played offline later when there is no internet.

CONTENT:

The website has two extra sections, "culture articles" and "printable material" such as worksheets and flashcards, app doesn't have those sections.

REFUND POLICY:

If you subscribe using the website (https://dinolingo.com/subscribe) , we offer a 7-Day refund policy, if you subscribe using Itunes Apple Appstore, they will not grant any refunds.

Online Subscriptions or physical products?

1 - Interested in physical products?

Our physical products, books, DVDs, flashcards, posters, etc, are sold on amazon.com (USA) or on our store. We do not sell physical products on Amazon Europe (uk, de, fr, es, it).

1- On amazon.com, search for: Dino Lingo Spanish, or Dino Lingo Korean etc..

2- On our store, just click on your language and browse all products. 

We also do free shipping in the U.S. and you can find all details on our store site. https://orders.dinolingo.com

2 - The difference between online subscriptions and physical products:

As far as content is concerned, there is nothing different. Some of the items in the Deluxe and Premium sets are just presented in a different manner than on the online subscription; for example, the posters in the physical set are presented as interactive game on the online subscription, etc. The online subscription comes with all of the content and is our most complete package. 

Online subscriptions or apps? (Our old apps)

  • Our video apps come with 6 videos (35 min. each).
  • Our story apps come with only books.

The online subscription service features all of our video lessons, games, books and all of the content we have available in the selected language.

In terms of content, the online subscriptions have it all. They include everything apps have and much more.

p.s. We are working on a new app which will have everything. We are hoping to release it before 2019. 

How often should we use the program?

Our lessons are separated into chapters so you can easily set the timing and learning schedule, which will fit seamlessly into your family's lifestyle. 

We recommend to use DinoLingo at least once a day by keeping each session between 5 and 30 minutes. 

Please visit our "Parents Guide" page for more detailed information. 

Member Questions

I Just signed up, what is next?

Welcome to DinoLingo. We would recommend starting with the videos on the "Lessons" page as this is the core of our program, and supplementing that with the books and other actives.

Welcome email:

You should also receive a welcome email in the next minutes. If you don't see it in your inbox, please check your SPAM folder. If you still don't see it please let us know, we will send it again. 

Do you have a mobile app?

Yes, we just released our app. *** Beta testing mode. Please note, there may be some minor bugs, we are fixing them constantly. Thank you for your patience.

Monitoring progress?

Simply log in to your account and then select "Reports" at the top of the page. Daily and real time progress reports are available on the same page. 

What are the  dinosaur, star and quiz "scores" ?

The scores are a tracking system to see the user's progress and show where the student's excel and where they may need more attention within the program. 

Dinosaur Score: Indicates the amount of lessons were completed

Star Score: Indicates the amount of repeats

Quiz Score: Indicates the amount of quizzes passed successfully. In order to pass a quiz, 95% of all answers need to be correct.

What is the percentage % means?

Percentage sign % indicates that the lesson has started but not completed.

What is the timezone used in reports?

Our website and subscription service is currently set to the Eastern Standard Time (EST) in the United States.

I subscribed to two or more languages, are reports separate?

Yes, these reports are separate, simply go to the language page you would like to view the reports and select the "reports" section at the top of the page.

Forgot password or email address?

Resetting your password is very easy. Just go to login page and click "Forgot password". You should receive an email shortly with instructions. 

If you don't remember your email address:

If you are not sure which email address you used, or have no longer access to your old email address, please let us know your information which could help us to locate your account.

On your email; please include your name or any associated name could be on the account, the language course you subscribed, and if you have the transaction date and/or the amount OR a bank record (with a date).

Changing name or email address?

Changing name, email address?

Go to your account here and click profile. Under the "Home" tab you can change your name and email.

Changing language course?

Unfortunately it is impossible to change it on the system. However we will be more than happy to change your language course within 7 Days of purchase. Please contact us with your request.

After 7 days, unfortunately we cannot change the language course you subscribed, however if you wish to add a new language course we could assign you a coupon code.

Adding another course?

Simply select the language plan HERE and proceed to sign up. Please note you must be signed-in to your account first so they both will show under the same account. 

Adding another child?

Up to four children can access the DinoLingo content at the same time by using the same login email and password. Because it is the same account, there is only one reports page. 

If you wish to monitor each child's progress separately, you can to create additional user accounts here

Canceling auto renewal?

For your convenience 6 months and 1 year subscription plans automatically renew, which can be canceled online anytime. 2 years plans do not renew.

How can I cancel the auto renewal?
It is very easy, to cancel your auto renewal, just login to your account subscriptions and click "Cancel".

Canceling on computers: 

Canceling on mobile devices:

This action will cancel the auto billing option, it will keep your subscription active until the end of the period and you won't be charged again.

I just received an auto renewal email:

Yes, our system automatically sends reminder emails 7/30 days before each renewal.

1- If you wish NOT to keep your subscription please cancel.

2- If you wish to keep your subscription there is no need to do anything.

I forgot about it and my subscription just renewed: 

If you do NOT wish to keep your subscription please let us know within 7 days, after 7 days we cannot do anything. If you wish to keep your subscription there is no need to do anything.

I canceled but changed my mind, can I re-subscribe?

Once you cancel your subscription's auto-billing, it cannot be renewed online. We would recommend you to re-subscribe again which is very easy.

Login to your account, select the language course you want to subscribe. This time you only need to enter your payment info. Thats it, please contact us if you need any assistance re-subscribing.

I want to update my credit card info

Login to your account and go to your subscriptions. Now click "update" button next to cancel button. Enter your new credit card info and click update. Thats it.

What is Dino Lingo refund policy?

6 months, 1 year and 2 year plans come with a 7 day refund policy. If you change your mind, just request a refund within 7 days here.

Troubleshooting & Problems?

Video not loading or sound not playing:

DinoLingo content requires an internet connection to play. Please check your connection first. After making sure you have a good reception;

1-  Please refresh your page to see if the problem persists. If does, please click on some other videos or games to see if none of them working or its just that particular page.  

2- If there's still a problem, we would kindly recommend trying the website using Google Chrome as well, since we host our content on google, it works the fastest. 

3- If this does not help, we apologize for the inconvenience, please contact us and provide the link of the problem page so we can check. 

Spelling, grammar or pronunciation mistake

Please accept our deepest apologies. For each language course, we work with a 6-8 team of people; translators, linguists, teachers. Please contact us and provide the link to the video, game or book with the grammatical error and let us know where the issue is.

Dino Lingo strives to maintain an accurate database of languages and we rely on our amazing native translators, linguists and teachers to provide us with the best translations. We take this matter very seriously and will rectify any issues as soon as possible.

VIDEO APP, No Sound?

This is for our old video apps only. If you have a sound issue on your Video app, please try these suggestions. 

1 - Sound icon on the screen must be ON.
2 - The mute switch on the side of the phone must be off (iPhone).
3 - Make sure the volume is turned up.
4 - Please try restarting the phone after purchasing the app for it to reset. 

Please note; We are working on a NEW app for both Itunes and Android, we plan to release at the end of January 2019.

Dear customers, please be aware that, DinoLingo never sends emails asking sensitive information such as credit cards, or names or addresses etc...

Thank you / Team

About Dino Lingo®

Dino Lingo is the world's largest language learning program in children's category offering 52 languages. Developed by Dino Lingo Inc.; a Florida & New York based educational technology company. 2010-2018 All Rights Reserved.

 

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