Form: Technical Issues form page

Please enable JavaScript in your browser to complete this form.

Your Account Email *

Can you login to your Dinolingo account? *

STOP ->

Please complete our Billing Assistance Form as soon as possible if you experience either of the following issues:

Login issue: You cannot log in to your Dinolingo account.
Locked lessons: You have an active subscription, but your learning content remains locked after the first lesson (Animals 1).

Our team will review your account and help resolve the issue.

I can log in on the website, but I can't log in on the app.

This usually happens when you're using a different email address on the app than the one registered on the Dinolingo website.

Please follow these steps:

Check your email address: Log in to the Dinolingo website and confirm which email address you use to access your account.
Open the Dinolingo app: If you're already logged in, go to Dashboard -> Settings and log out.
Log in again: Select Log In (not Sign Up) and enter the same email address and password you use on the website.
Check your access: Once logged in, try opening your lessons to confirm everything is working.

Still having trouble?

If you cannot log in to the app after following these steps, please complete our Billing Assistance Form.

Our team will review your account and help resolve the issue.

Account Type *

Students STOP ->

Students log in to Dinolingo using a Classroom Code and Student Code.

Having trouble?

Students: Ask your teacher for help if you can't log in or open your lessons.

For privacy and safety reasons, Dinolingo does not communicate directly with students.

Your teacher can help you or contact Dinolingo Support if needed.

Device, Platform and Browser *

What is your language course? *

The problem happens when; (you can select multiple) *

Watching a video
Playing a game
During speech game
Reading an audiobook
Lesson plan (Curriculum)
Downloading Printable
Quests (Daily, Weekly, Monthly)
Earning a dinosaur (after test)
Earning Points after any activity
Spending Points (My Store)
Dashboard
Progress Reports (Test Results)
Progress Reports (Time)
Adding new users
Adding new languages
Forgot Pin (4 digit Parent pin)
Wrong answer (content)
Something else

Speech Game – Availability and Limitations

Dinolingo's Speech Game uses speech recognition technology provided by your device and operating system (iOS, Android, or web browser).

Because this technology depends on your device and platform, Speech Game availability and performance may vary.

1. Browser Compatibility

Speech Game is not supported in Firefox.

If you're using Firefox, please switch to another browser, such as Google Chrome or Microsoft Edge, to use Speech Game.

For the best experience, make sure your browser is up to date and microphone access is enabled.

2. Languages:

Speech Game is available in 36 languages and is not available in the following languages:

Albanian
Armenian
Bulgarian
Creole
Gujarati
Latin
Persian
Punjabi
Serbian
Slovenian
Swahili
Tagalog
Urdu
Welsh

We hope to support more languages in the future as speech recognition technology continues to improve.

Please note: Even if Speech Game is unavailable in your language, you can still enjoy Dinolingo's other learning activities, including videos, games, songs, and stories.

Please Explain the problem in details *

Please add all details, the page name, the screen details, etc.

Add A Screenshot of the Problem *

Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.

To help us better understand the issue, please take a screenshot of the issue and attach it here.